Politique d'expédition

Delivery terms

The products are delivered to the delivery address which was indicated when ordering and the time indicated. This deadline does not take into account the order preparation time. When the delivery requires an appointment with the customer, an email will be sent to them to choose their slot. When the customer orders several products at the same time, they may have different delivery times. In the event of late delivery, the customer has the possibility of resolving the contract under the conditions and terms defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the outgoing costs. » under the conditions of Article L 138-3 of the Consumer Code.

Delivery times for orders can vary between 5 and 10 working days. In the event of a delivery delay, customers are notified via their personal space on the site and/or by telephone.

The customer's order is prepared upon receipt of a copy of their identity document in their space or by email to goldunionpro@goldunion.fr.

The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order. The seller points out that when the customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the customer's responsibility to notify the carrier of any reservations about the delivered product.

For orders worth more than $10,000 and which are paid by check, the waiting period before sending the goods is 60 days.

The 60-day period corresponds to the bank's maximum return period for unpaid checks.

Availability and presentation

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. If an item is unavailable for a period of more than 4 working days, you will be immediately notified of expected delivery times and the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or its reimbursement.