Frequently asked questions

To make gold and silver purchases on our website, you must create a customer account in the section: https://goldunion-uk.myshopify.com/account You will receive an email containing a confirmation link. You will be asked to click on the link to validate your customer account. All you have to do is add your coins and bars to your basket once your customer account has been validated. Do not hesitate to call us on 09 78 80 44 88 if you have any problems creating an account, completing an order or simply browsing.

Yes, all prices mentioned are net. There is no commission. It is important to note that our prices are updated every minute based on the prices of gold and silver in London. You can also view our gold price chart for more information on our purchase and resale prices. Article link: Gold price

We accept three payment methods on our website:
- Credit card
- Check
- Bank Transfer

Note that for payments by check, there is a collection period of 10 working days.

For payments by check for an amount over £10,000, the waiting period before sending the goods is 60 days.

Upon receipt of your payment, we will send you a confirmation email indicating that payment has been received.

GoldUnion.uk values ​​the protection of your personal data. Our website has the highest level of security with a state-of-the-art protection system for navigation, payments, storage of personal data. Concerning the storage of the CNI, article 298 sexdecies E of the C.G. of taxes (see part on the application of VAT) requires taxable persons to collect and retain (for a minimum period of six years) information allowing the identification of clients concerned by transactions relating to investment Gold and Silver whose amount exceeds £1. This obligation concerns both over-the-counter transactions and public sales. You can make your purchases in complete security and confidentiality.

The purchase of precious metals requires providing a valid identity document (identity card, passport, driving license, residence permit) for each order. If the order is placed in one of our agencies, you will need to send a copy of your identity document on both sides when placing the order. If the order is placed directly on our site, please send us your CNI by email to the address

goldunionpro@goldunion.uk. Your order will only be shipped after receipt of your ID.

Each product on our site is in good, or even very good, condition. Modern gold coins, bars and ingots are usually new. Concerning the investment pieces that we sell, they are in good or even very good condition.

There is no tax on gold and silver when purchasing.

The investment plan is payable only by credit card.

The investment plan can be suspended or canceled at any time.

Shipping costs include order preparation, product packaging costs and insurance in proportion to the value of the contents of the package.

The costs are as follows:

- Free delivery by "click and collect" to one of our branches.

- £25 for delivery via standard carrier

- £35 for delivery by premium carrier

We only deliver to mainland United Kingdom.

Shipping costs include delivery of your package by hand to your home, or to an agency whether delivered by standard carrier or premium carrier. The package tracking number is sent by email. In addition, the delivery person will try to deliver to your home again if you were absent the first time. Our shipments are discreet and we offer a full guarantee in the event of loss.

Orders are typically shipped between 4-7 business days after payment is received. Note that there is a collection period of 10 working days for payments by check. For payments by check for an amount over £10,000, the waiting period before sending the goods is 60 days .There may be additional delivery time depending on the products ordered. We may delay delivery of your order if you are absent for various reasons (holidays, business travel or other unavailability), if you request it.

Our carrier will notify you by email if you are not home during delivery. He will reschedule a delivery or drop off your package at the relay point closest to you if you wish. By presenting your identity document, you can collect your package against signature. Please inform us if you are not available on a long period so that we can schedule a delivery on a date when you will be available.

GoldUnion is fully responsible for all of its shipments. The insurance ends with the signature of the acknowledgment of receipt when sent to your home. The insurance ends upon receipt at the agency when sent to the agency.

Every time an item is purchased and shipped on our platform, you will be provided with a tracking number.

We use discreet packaging to avoid any indication of the contents inside.

Nothing could be simpler, all you have to do is connect to our “Agencies” page then enter your address in the search bar. You will then see the agency closest to you, which we invite you to call to estimate and sell your precious metals.

The price on our simulator does not take into account our commission which is to be deducted from the price per gram.

We do not take back euro coins.

In the United Kingdom, the taxation applicable to the resale of precious metals depends on the nature of the goods sold.

Ingots and coins that are not legal tender are subject to Capital Gains Tax (CGT) at a rate of 18% on any capital gains realised.

On the other hand, coins that are legal tender, such as British Sovereigns or Britannias, are generally exempt from this tax.

It is important to note that VAT at the rate of 20% applies to the purchase of bullion silver, but not to bullion gold.

For personalised advice, it is advisable to consult a tax adviser or the UK tax authorities.

The estimate is completely free and does not commit you to anything.

We take back Gold, Sterling Silver and Platinum.

Yes, you can go to a branch to have an estimate, buy or sell without having made an appointment beforehand.

You can contact us by telephone on 09 78 80 44 88 from Monday to Saturday from 9:30 am to 6:00 pm. or by email at goldunionpro@goldunion.uk all week.

To apply, please contact us directly at: goldunionpro@goldunion.uk

Gold is not subject to ISF/IFI or income tax. Whatever the amount of the transaction, there is no declaration to make to the tax authorities.

You can provide a valid CNI, passport, residence permit, or driving license.

Under Article L. 221-28 of the Consumer Code, “the right of withdrawal cannot be exercised for contracts for the supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.

As the price of gold is subject to fluctuations in financial market rates, the Client cannot exercise the right of withdrawal once orders have been placed on his behalf.

The right to cancel exists only for items whose price is not subject to financial market fluctuations (e.g. “accessories”)

Orders placed on GoldUnion must be paid for by the person placing the order and whose name appears on the invoice. For your payment to be accepted, the name on your bank account and the name on the invoice must be the same.

Any transaction in precious metals (purchase or sale) is nominative. ID must be presented and registered.

Indeed, article 298 sexdecies E of the Tax General Conditions (see section on the application of VAT) requires taxable persons to collect and retain (for a minimum period of six years) information allowing the identification of customers. concerned by operations relating to investment Gold and Silver and the amount of which exceeds £1. This obligation concerns both over-the-counter transactions and public sales.

Yes, provided that the person collecting the order has your valid ID in addition to their own. She must also have a power of attorney.

We work with individuals and businesses. When ordering from a company, it is imperative that the company is UK based, send us a business registration certificate (on the address goldunionpro@goldunion.uk) as well as the identity document of the person placing the order.

You can make an appointment in one of our agencies or directly at your home using the form on our home page.

GoldUnion does not accept cash payments.

We only accept payments in pounds (£).